Transparency Policy

Last Updated: September 10, 2025

This Transparency Policy outlines how Claimbonusnow operates, communicates, and maintains openness with its users, partners, and the broader community. We are committed to honest, clear, and accountable practices across all aspects of our platform and business operations.

Claimbonusnow believes that trust is built through consistent, honest communication. We strive to be transparent about how our platform works, how decisions are made, and how we handle the information entrusted to us by our users.

This policy applies to all services offered through claimbonusnow.site and governs our approach to openness across service delivery, data practices, pricing, and platform governance.

We provide an online platform for live webinars, interactive learning sessions, and educational content focused on nail art and related creative disciplines. Our platform connects instructors and participants in real time, facilitating knowledge sharing and skill development.

We clearly describe the nature, scope, and limitations of our services on our website. Where features are subject to change, we communicate updates in advance wherever reasonably possible.

We aim to maintain consistent platform availability and will communicate any planned downtime, maintenance windows, or service interruptions through appropriate channels. Unplanned outages will be acknowledged promptly with status updates provided as information becomes available.

Where our platform uses automated systems to personalise content, recommend sessions, or manage user experiences, we disclose this in general terms. We do not use automated decision-making in ways that produce significant legal or similarly significant effects on users without human oversight.

We collect only the data necessary to operate and improve our services. A full account of what data we collect, why we collect it, how it is used, and how long it is retained is provided in our Privacy Policy, which is available on our website.

We do not sell personal data to third parties. Where we share data with service providers or partners, we do so under binding agreements that restrict use to specified purposes.

Our platform may integrate with or rely upon third-party tools and services including payment processors, video streaming infrastructure, analytics providers, and communication platforms. We disclose the categories of third-party services we use and their general purposes. Users are encouraged to review the privacy practices of third-party providers where relevant.

We use cookies and similar technologies to support platform functionality, measure performance, and improve user experience. Our Cookie Policy describes the types of cookies used, their purpose, and how users can manage their preferences.

All fees, subscription costs, and charges associated with our services are displayed clearly before any purchase or commitment is required. We do not use hidden fees or misleading pricing structures.

Where applicable, taxes or additional charges are disclosed at the point of purchase and are itemised in transaction records provided to users.

Our refund and cancellation terms are stated clearly in our Terms of Service. We process eligible refund requests in accordance with those terms and communicate the outcome of any request to the user in a timely manner.

Where content on our platform is sponsored, promoted, or produced in partnership with external organisations, this relationship is clearly disclosed. Affiliate arrangements or commercial endorsements are identified as such and do not influence editorial or instructional content without disclosure.

We apply a review process to instructors and content providers who deliver sessions on our platform. While we aim to ensure quality and accuracy, we disclose that instructors are independent professionals and that their views do not necessarily represent the position of Claimbonusnow.

We encourage instructors to present accurate, current, and evidence-based information. Where content contains opinions, techniques under debate, or evolving best practices, this is acknowledged. Users are encouraged to apply their own judgement and seek additional sources where appropriate.

We maintain community standards and moderate content and interactions on our platform. Our content moderation approach is described in our Community Guidelines. Decisions to remove content or restrict access are made in accordance with those guidelines and are communicated to affected users where appropriate.

When we make material changes to this policy or any other governing document, we notify users through appropriate channels and update the effective date at the top of the relevant document. Continued use of our platform following notification constitutes acceptance of the updated terms.

We maintain a process for users to raise concerns, complaints, or disputes regarding our services, content, or conduct. Details of how to contact us are provided below. We commit to acknowledging complaints promptly and responding substantively within a reasonable timeframe.

We periodically review our practices against this policy and our broader commitments. Where we identify gaps or areas for improvement, we take corrective action and update our disclosures accordingly.

We apply industry-standard security measures to protect the data and systems entrusted to us. While we do not publicly disclose specific technical implementations for security reasons, we commit to notifying affected users in the event of a data breach that poses a risk to their information, in accordance with applicable obligations.

Users are encouraged to maintain strong, unique passwords and to report any suspected security issues to us directly.

This policy reflects our current practices and commitments. It does not constitute a legal contract and should be read alongside our Terms of Service and Privacy Policy. In the event of any conflict between this policy and those documents, the Terms of Service shall take precedence.

We make reasonable efforts to ensure the accuracy of this policy but cannot guarantee that all disclosures will be exhaustive in every circumstance. We welcome feedback and questions from users who wish to understand our practices in greater detail.

If you have questions about this Transparency Policy or wish to raise a concern, please contact us through any of the following:

We aim to respond to all enquiries within five business days.